What we do
Protect What Matters Most
Everyone claims they can save you money on a personal insurance policy. But when the time comes to file a claim, you’ll want an agent on your side with over a decade of claims experience that will walk you through the entire process so you’ll get what you’re owed.
Business owners wear a lot of hats. However, business insurance is one thing that’s often overlooked. With an ever-changing workforce and new risks like cyber attacks emerging every day, we’ll make sure you have the right protection in place to help your business grow.
Life insurance is the most important policy you’ll ever buy that you’ll never want to use. There is no one-size-fits-all policy and different agents have different theories about which type of life insurance is best. We can help cut through the confusion by explaining all your coverage options so you can make a decision that best fits your needs.
Learn More About The People Behind Our Agency
I was a claims professional for 14 years, and during that time, I handled nearly every type of claim, helping people through some of the worst situations imaginable. That experience taught me a couple of things. First, customers didn’t always understand their coverage. Second, the agents selling the policy didn’t always know how coverage would apply to a situation.
I knew there was a better way to get the job done, so I created an agency dedicated to educating customers about their insurance options so they’d have the knowledge to make more informed buying decisions.
I also wanted to communicate with my customers in a way that worked best for them. That’s why I’ve leveraged the latest technology to make it easier to reach me and my team during a crisis.
I knew I’d been successful when a customer called me one day — I could barely hear him. He said, “I need a copy of my insurance card.” I asked what was going on and told him I was having trouble hearing him. Was he okay? He told me he’d just been rear-ended, was still in the car, and needed his insurance card. I was his first call.
I made sure my customer was okay and that help was on the scene. I offered to call a relative and asked that he call me when he had an opportunity. Then, I sent the insurance card via email and text and filed his claim. Removing a customer’s worry in a difficult situation, being available, and helping — I knew things were working.
Everyone should expect experience, service, and dependability from their insurance agency. That’s what you’ll get from the Lucas Cole Insurance Agency. We listen, educate, and help our customers make the best buying decision. Then, when the time comes, we’ll be there to deliver on the promise of protection that insurance provides.
What our customers say
Providing the Highest Quality Service In Greater Portland and Vancouver
The Lucas Cole Insurance Agency provides Portland and Vancouver area customers experience-based solutions. With 14 years of claims-handling experience, Lucas has seen it all: tornadoes in Alabama, hail in South Dakota, frozen pipes in Arizona (yes, it happened!), and hurricane damage in Louisiana. He also has considerable experience resolving auto liability and property claims.
Lucas understands that every situation, every family, every individual, and every business is different! That’s why he provides his clients with solutions for their specific circumstances. When something goes wrong, the Lucas Cole Insurance Agency is there to cover you in the tough times.
Lucas is quick to respond when we need to reach out to him, and several times has gone above and beyond to help us. We are very happy with the service he provides!
We had actually considered leaving Farmers and then they changed our agent to Lucas Cole. Now, our questions are answered quickly, changes are prompt and appropriate, and some of our coverage has changed to better levels (while some went up, others even went down). Lucas seems to really care that Farmers provides what we need, he doesn’t just try to sell to us. Thanks, Lucas!
My experience with Lucas has been excellent. He and the folks on his staff have always followed up and followed through taking the time to make sure I have all of the information that I need to make good decisions and looking out for my interests. Often times, going above and beyond compared to my experience with other
These guys went out of their way to get us what was a very specialized policy. They drove to us and viewed the site to ensure we had the correct coverage.
Awesome response times and highly efficient and polite. Great people.